| The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES) |  | Authors: Gerald J. Langley, Ronald Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost
Publisher: Jossey-Bass
Category: Book
List Price: $55.00
Buy New: $35.94
as of 5/26/2012 16:23 EDT details
You Save: $19.06 (35%)
New (40) Used (27) Collectible (1) from $33.00
Seller: SBK_books
Sales Rank: 96,064
Languages: English (Unknown), English (Original Language), English (Published)
Media: Hardcover
Edition: 2
Pages: 512
Number Of Items: 1
Shipping Weight (lbs): 1.9
Dimensions (in): 9.5 x 7.4 x 1.6
ISBN: 0470192410
EAN: 9780470192412
ASIN: 0470192410
Publication Date: April 20, 2009
Availability: Usually ships in 1-2 business days
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Product Description
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
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